BPO Services
Process outsourcing run by trained agents with quality audits and SLA tracking.
- Customer support: voice, email and live chat, with CRM ticketing and CSAT reporting.
- Data entry and processing: OCR cleanup, document digitisation and double-check QA.
- Back-office operations: order handling, invoicing support and records management.
- IT help desk: L1/L2 support, incident logging and escalation to your engineers.
- Lead generation: outbound calling, appointment setting and lead qualification.